Refund policy

I have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at info@branchingplotbooks.com. I'll then provide you with the address to which to return the product.

You can always contact me with any return questions at info@branchingplotbooks.com.

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

Refunds
I'll notify you once I’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since I’ve approved your return, please contact me at info@branchingplotbooks.com.